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privacy policy

As part of our activity, we collect and process personal data provided by clients. Because protecting your privacy is a priority for us, we have adopted the following privacy policy.

Kaia Form & Flora doo adheres to the following principles to protect your privacy:
• We do not collect more information than necessary;
• We do not use your data for purposes not specified;
• We do not keep your data if it is no longer necessary;
• We never sell, lend, distribute or publicly publish your personal information;
• We do not send your data to third parties;
• We do not use any automated processing and decision-making or profiling;
• We do not transfer your personal data to a third country or international organization;
• We also check that your data is stored securely.

Kaia Form & Flora doo collects only the limited amounts of information about you that are necessary to respond to your request, and hopefully establish a long-term and trustworthy business relationship.

We at Kaia Form & Flora doo have created a privacy policy that aims to help you understand what data we collect, for what purpose we use it, and how you can exercise your rights.

It is important to read our privacy policy and we hope you will take the time and your attention.

Data Controller Information
The data controller of this website and your personal data is Kaia Form & Flora d.o.o., Martićeva ulica 10, 10000 Zagreb.

 

Purpose and Legal Basis for Collecting Your Data
Taking the most appropriate actions at your request prior to entering into any business relationship, based on the company’s business activities and its legitimate interest.

 

Personal Data We Collect or Process
When you contact us via our web contact form or directly via our email address. The information you provide (personal data such as your name, email address, phone number) or send via direct email will be processed and stored so that we can contact you and respond to your request. If you are under 16 years of age, you must provide consent from a parent or guardian before providing personal data. By filling out contact forms on our website or contacting us directly via email, you guarantee that the information provided is accurate and that you fully agree with the provisions of our privacy policy and the conditions stated therein.

 

Sources of Personal Data
We may collect personal data from the following sources:

  • Directly from you, including when you create an account, visit or use the Services, communicate with us, or otherwise provide your personal data;

  • Automatically through the Services, including data from your device when you use our products or services, visit our websites, and through the use of cookies and similar technologies;

  • From our service providers, including when we engage them to enable certain technology and when they collect or process your personal data on our behalf;

  • From our partners or other third parties.

 

How We Use Your Personal Data
We collect information about you so that we can contact you and respond to your request. We also collect and use your personal data for the purpose of establishing our business relationship, as well as during the duration of our contractual relationship. During the contractual relationship, Kreativna sinergija d.o.o. will send you notifications about new products and services that we believe may be of interest to you, if you have given consent when contacting our company via the web form. You may withdraw your consent for this purpose at any time, and in that case, we will stop such processing.

 

How Long We Retain Your Personal Data
For as long as we have ongoing communication for the purpose of establishing a joint business relationship, as well as during the duration of our contractual relationship.

 

Third-Party Websites and Links
The Services may provide links to websites or other online platforms operated by third parties. If you follow links to sites that are not affiliated with or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide in public or semi-public places, including information you share on third-party social media platforms, may be visible to other users of the Services and/or users of those third-party platforms without limitation regarding their use by us or a third party. Our inclusion of such links does not imply any endorsement of the content on such platforms or their owners or operators, except as disclosed in the Services.

 

Security and Retention of Your Data
Please note that no security measure is perfect or impenetrable, and we cannot guarantee “absolute security.” Additionally, any information you send to us may not be secure during transmission. We recommend that you do not use insecure channels to send sensitive or confidential information.

The retention period of your personal data depends on various factors, such as the need to maintain your account, provide Services, comply with legal obligations, resolve disputes, or enforce other applicable contracts and policies.

 

Your Rights and Choices
Depending on where you live, you may have some or all of the rights listed below in relation to your personal data. However, these rights are not absolute, may apply only in certain circumstances, and in some cases, we may refuse your request in accordance with the law.

  • Right of access / information. You may have the right to request access to the personal data we hold about you.

  • Right to erasure. You may have the right to request deletion of the personal data we hold about you.

  • Right to rectification. You may have the right to request correction of inaccurate personal data we hold about you.

  • Right to data portability. You may have the right to receive a copy of the personal data we hold about you and request that we transfer it to a third party, in certain circumstances and subject to certain exceptions.

  • Managing communication preferences. We may send you promotional emails, and you may opt out at any time using the unsubscribe option provided in our emails. If you opt out, we may still send you non-promotional emails, such as those related to your account or orders you have placed.

 

If You Reside in the United Kingdom or the European Economic Area (EEA)
If you reside in the United Kingdom or the European Economic Area (EEA), and subject to exceptions and limitations prescribed by local law, you may exercise the following rights in addition to those listed above:

  • Objection to processing and restriction of processing: You may have the right to request that we stop or restrict the processing of personal data for certain purposes.

  • Withdrawal of consent: In cases where we rely on consent to process your personal data, you have the right to withdraw that consent. If you withdraw your consent, this will not affect the lawfulness of any processing based on your consent before its withdrawal.

 

How to Exercise Your Rights
You may exercise any of these rights where indicated in the Services or by contacting us using the contact details provided below.

 

Non-Discrimination
We will not discriminate against you for exercising any of these rights. We may need to verify your identity before we can process your requests, as permitted or required by applicable law. In accordance with applicable laws, you may designate an authorized agent to submit requests on your behalf. Before accepting such a request from an agent, we will require proof that you have authorized them to act on your behalf, and we may also require you to verify your identity directly with us. We will respond to your request in a timely manner, as required by applicable law.

 

Google Analytics
When collecting personal data, certain data may be stored by the Google Analytics platform.

For more information about Google Analytics privacy policies, you can visit the following link: https://policies.google.com/privacy?hl=en.

 

Information Security
We have implemented security measures to protect the personal data you share with us. Your personal data is protected against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access to personal data that is transmitted, stored, or otherwise processed.

 

Cookies
To facilitate browsing of our website, our server uses cookies. Cookies cannot be used to run programs or place viruses on your computer. You can also browse our website without using cookies if your internet browser is set accordingly.

 

Your Consent
By using this website, you consent to this privacy policy, i.e., you give explicit consent to Kaia Form & Flora d.o.o. to collect and further process your personal data, as well as any other data obtained through the provision of its services in accordance with legal regulations, all in line with the defined purpose in these rules. You also confirm that you are familiar with all relevant information about Kaia Form & Flora d.o.o. and the services it provides.

 

Complaints
At any time, you may file a complaint directly with the competent supervisory authority: the Croatian Personal Data Protection Agency (AZOP), Martićeva 14, Zagreb, contact: +385 (0)1 4609 999, azop@azop.hr, www.azop.hr.

 

International Transfers
Please note that we may transfer, store, and process your personal data outside the country in which you live.

If we transfer your personal data outside the European Economic Area or the United Kingdom, we will rely on recognized transfer mechanisms such as the European Commission’s Standard Contractual Clauses or any equivalent contracts issued by the relevant authority in the United Kingdom, as applicable, unless the data is transferred to a country that has been deemed to provide an adequate level of protection.

 

Changes to This Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the “Last updated” date, and notify you in accordance with applicable law.

 

Contact
If you have questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of your rights, please contact us by phone or send us an email at info@boroviti.eu or contact us at Martićeva ulica 10, 10000, HR. For the purposes of applicable data protection laws, we are the controller of your personal data.

 

This privacy policy was last updated on 10 March 2026.

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